Bowler's Palace is published by Howard Intelligence Technology Systems, LLC. This policy explains what the mobile app and Bowler Web collect, why, who it is shared with, and how to delete it. It covers the iOS app, the Android app, and bowlerspalace.com.
What we collect
Account information.Your email address and display name. If you sign in with Apple or Google, we receive the email address and name that provider releases to us. If you use Apple's “Hide My Email”, we only ever receive the private relay address Apple generates, never your real one.
Your bowling data. Sessions, games, frames and individual rolls, your Arsenal of balls and their details, bag plans, and any notes you write. Notes are free-form text that you control entirely.
Support messages. The subject and message you submit through the in-app support form, together with the account that sent it.
Beta invitations. If you ask to join a beta from our website, we collect the name and email address you provide so we can send the invitation. We use that information only for beta enrollment and delete it when enrollment is complete or when you ask us to remove it.
Product events. A fixed, closed list of six events used to understand whether the app is working: account_activated, first_game_completed, second_session_started, game_completed, sync_failed, and bag_planner_used. These record that something happened and when. They never carry note text, ball names, locations, or any free-form content — the app refuses to attach those fields.
Crash and error diagnostics. When the app crashes we receive the error, a stack trace, and basic device and OS information. These reports are identified by a random identifier generated on your device, which is not your account and is not connected to it. We explicitly strip email address, username, and IP address before a report is sent, and we do not capture screen recordings.
What we never collect.No advertising identifiers. No location data. No contacts. No browsing history. No payment information — Bowler's Palace does not process payments at all. We do not use tracking technologies and we do not run advertising.
How we use it
Account information identifies your private records and lets you sign back in. Bowling data is the product: it powers scoring, statistics, your Arsenal, and restoring your history on a new device. Support messages let us answer you. Product events tell us whether core flows succeed. Crash diagnostics tell us what broke.
We do not sell your data, share it with data brokers, use it for advertising, or use it to build profiles about you.
Offline first, and what syncing means
The app keeps a complete local copy on your device so scoring works with no connection. Data reaches our servers only when you are signed in and sync runs. Local changes that have never synced exist only on that device and cannot be recovered if the app is deleted.
Who else processes it
We use a small number of service providers, each acting on our instructions: Supabase (database, authentication, and file storage), Vercel (hosting for bowlerspalace.com), Sentry (crash and error diagnostics), and Expo (app builds and over-the-air updates). If you choose to sign in with Apple or Google, that provider handles the sign-in and tells us who you are.
Data is stored on servers in the United States. We may also disclose information if required by law, or to protect the rights and safety of our users.
Deleting your account and data
You can delete your account from inside the app at any time: Profile → Delete my account. This permanently removes your account, bowling history, Arsenal, bag plans, notes, support messages, and product events from our servers, and wipes the local copy on that device. It cannot be undone and we do not keep a backup copy for you.
Crash diagnostics are not deleted by this action, because they are not linked to your account — there is no way for us to identify which reports were yours. They are retained for 90 days by Sentry and then discarded.
If you cannot sign in and need your data deleted, email justinhoward@howardits.com. The account deletion page sets out both routes in full.
Retention
We keep your account and bowling data for as long as your account exists. Deleting your account removes it immediately. Crash diagnostics are retained for 90 days. Backups may persist for a short period after deletion before being overwritten in the ordinary course.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Deletion and access are available directly in the app. For anything else, email justinhoward@howardits.com and we will respond within 30 days. You will never be treated differently for exercising these rights.
Children
Bowler's Palace is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, email us and we will delete it.
Changes to this policy
If we change this policy we will update the effective date above, and for significant changes we will notify you in the app or by email before they take effect.
Contact
Howard Intelligence Technology Systems, LLC — justinhoward@howardits.com